Our goal is to make your shopping experience as easy as possible. If you don't find answers to your questions here, please contact us at - [email protected]
US Shipping Costs
We offer fully insured shipping with FEDEX and USPS
Priority shipping, normally3days-USPS $15
2nd day- FEDEX $25
overnight- FEDEX & USPS $40
For Alaska and Hawaii we offer second day FEDEX, for $45
All merchandise must be signed for upon receipt.
At Lisa Mele, we want you to be pleased with your purchase. If for any reason you are not completely satisfied, you may return any unworn and undamaged item(s) within 30 days for a full refund, exchange or credit. All purchases returned after 30 days can be exchanged or a credit will be issued. Merchandise must be accompanied by original packaging and receipt. All returns of merchandise require a Return Authorization. Please call 520.882.2798 to obtain a return Authorization number before shipping your merchandise back. Please note: A 5% restocking fee will be applied to all purchases over $2500.
Custom orders are Final Sales. No refunds, returns or exchanges are accepted.
All Special and customized orders require a 50% non-refundable deposit of the total due amount. Once the piece is completed and ready for delivery, the balance due must be paid in full before delivery.
Any jewelry not claimed after 100 days will be sold to cover costs due. Only and Unless other arrangements have been made in advance.
How to return
Regular orders must be returned within 30 days of receipt in the original packaging, in unworn condition and accompanied with the original receipt. Merchandise should be returned with shipping pre-paid and insured to LisaMele.com. Credit issued will not include original shipping charges. Please call 520.882.2798 to obtain a Return Authorization number before shipping merchandise back.
Please send returns to:
483 S. Convent Ave.
Tucson AZ 85701